About The Mind Muse
What is The Mind Muse?

The Mind Muse is a lifestyle brand offering planners, tools and digital products designed to inspire mindfulness, intentional living, and personal growth.
What products do you offer?

We offer a curated range of printed planners and tools as well as digital planners, all designed to support intentional living in whichever format fits your lifestyle.
How can I pick the right planner for me?

We have a “Planner Match Quiz” on our website. By answering a few questions about your lifestyle, goals, and planning style, the quiz recommends the planner that aligns best with you.

Orders and Payments

How can I place an order?

To place an order, browse our product catalog, select your item(s), add them to your cart, and complete the checkout. You’ll be prompted to enter shipping details and payment information.
What payment methods do you accept?

We accept local payment methods available to our market: CliQ or Cash On Delivery.
How are my products packaged? Do you include gift wrapping?

Every Mind Muse order comes in our signature bag, thoughtfully designed to feel luxurious and intentional. Each bag includes a card that doubles as a gift card, making it ready to give or enjoy yourself.
How do I access my digital planner?

Your digital planner is available for instant download upon payment. You will also receive an email with your download link immediately after completing your purchase.

Shipping & Delivery

Where do you ship from?

All orders are fulfilled and shipped from Amman, Jordan.
Do you ship internationally?

We currently ship across Jordan, both within and outside Amman. International shipping will be available soon.
How long does shipping take?
  • Within Amman: 1–2 business days.
  • Outside Amman: 2–4 business days.
  • Digital products: Instant download after purchase.
How much does shipping cost?

Shipping costs vary by location and are calculated at checkout.
Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, contact us at themindmuseofficial@gmail.com as soon as possible to update your address. Please note that shipping fees and delivery times may change depending on the new address.

Order Cancellations and Refunds

Printed Products

Can I cancel my order after placing it?

Yes, printed product orders can be cancelled within 12 hours of purchase as long as they have not been processed or shipped. Simply email us at themindmuseofficial@gmail.com with your:

  • Full name
  • Order number
  • Request to cancel

We’ll review the order status and confirm if the cancellation is possible.
Can I cancel my order after it has been processed or shipped?

No, once an order is being prepared or has shipped, it can no longer be cancelled.
Can I return or exchange my order?

Returns and exchanges are only accepted if the item arrives damaged or incorrect. Please verify your order before completing the purchase.
My item arrived damage. What should I do?

Please contact us at themindmuseofficial@gmail.com within 24 hours of delivery with:

  • Your order number
  • A short description of the issue
  • Clear photos of the product

We will replace the item or offer a suitable solution.
Who pays for return shipping?

Return shipping is paid by the customer, unless there was an error on our end (e.g., defective or wrong item).

Digital Products

Are digital products eligible for cancellation?

Yes, digital orders can be cancelled only if payment has not been captured and the order is still unfulfilled. Once the digital file has been delivered, the order becomes final sale.
Are digital products refundable?

No, once delivered, digital products are non-refundable, as digital files are delivered instantly and cannot be “returned,” we cannot issue refunds once the content has been accessed.
What if I made a mistake in my digital order?

If the order is still unfulfilled (meaning you haven’t received the digital link or file), email us immediately at themindmuseofficial@gmail.com and we can cancel or correct it.

Order Modifications

Printed Products

Can I modify my printed product order after placing it?

Yes, printed product orders can be modified as long as they have not been processed or shipped. Simply email us at themindmuseofficial@gmail.com with your:

  • Full name
  • Order number
  • The exact update you want to make

We’ll confirm whether the order is still eligible for modification.
What changes can I make to a printed order?

You may request updates to:

  • Shipping address
  • Contact information
  • Item selection (if still in stock)
  • Quantity
  • Payment Method
Can I modify my printed order after it has shipped?

No, once your order is being prepared or has been dispatched, it cannot be changed.
What if I entered the wrong shipping address?

If the order is still unfulfilled, we can update the address for you. If it has already shipped, the customer is responsible for:

  • Any delivery delays
  • Reshipping fees
  • Loss due to incorrect information

Digital Products

Can I modify my digital product order?

Yes, digital orders can be modified only if payment has not been captured and the order is still unfulfilled. Once the digital file has been delivered, the order becomes final sale.
What changes can I make to a digital order?

You may request updates to:

  • Email address tied to delivery
  • Product selection (if still unfulfilled)

Once the digital file or access link is delivered, changes are no longer possible.
How do I request a modification for a digital product?

If the order is still unfulfilled (meaning you haven’t received the digital link or file), email us immediately at themindmuseofficial@gmail.com with:

  • Your full name
  • Order number
  • The update you need

We will adjust the order if it has not yet been delivered.